JAN - FEB, 20208 The fear of future workforce shortages due to ageing population calls for new ways to maintain and improve productivity and economic growth. At the same time, customer and employee experience have become the new competitive battlefield. Automation is playing an increasingly important role in customer service and enterprise business applications in optimization of customer channels, serving at scale and gaining and retaining customers and employees. It is likely that the pressure on business to produce more with less with technology will continue. And the capacity of a typical IT department alone may not be enough to achieve that goal.CITIZEN TO THE RESCUE.According to the World Economic Forum report, the re skilling and up skilling of employees is an imperative of tomorrow. One can expect that the amount of business users upskilled into a citizen developer will increase. Based on the amount of Google search results and analyst reports, a trend of self-service and citizen developers very much deserves to be on HARD-CORE AND CITIZEN AUTOMATION: WHAT DO WE GAIN FROM HAVING BOTH?BY NENAD VESELINOVIC, INTELLIGENT AUTOMATION, ILMARINENIN MY OPINION
< Page 7 | Page 9 >